Returns & Exchanges

At Mocka, we want you to love your home as much as we do, which is why we offer a 30-day change of mind return policy on most of our furniture and decor items. Please ensure all items remain in their original packaging and unassembled to qualify for a full refund or store credit.

Return Process

• 1.
  Check Eligibility

  Verify that your item is within the 30-day return window and remains in its original, unassembled condition with all packaging intact.

• 2.
  Submit a Request

  Log into your account or use our online contact form to provide your order number and the reason for your return to our customer service team.

• 3.
  Package and Label

  Securely repackage your items and attach the return shipping label provided by our team or arrange for a courier pickup for larger furniture pieces.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or store credit within 5-10 business days.